Privacy policy

Last Updated: August 2026

PublicPro is operated by ALFASTAR INDIA FINANCE CONSULTANCY PRIVATE LIMITED. This Privacy Policy describes how PublicPro collects, uses, stores, shares and handles personal information when users, service providers/workers, shops/businesses, property owners, property agents and other partners access or use the PublicPro Platform.

PublicPro operates as a marketplace/discovery platform that may enable users to find service workers/service providers, discover shops and businesses, and search for listed properties, along with other marketplace-related services available on the Platform.

1. Information We May Collect

Depending on how you use PublicPro, we may collect the following information:

A. Customer/User Information

• Name

• Mobile number

• Email address

• City

• Area/location

• Service requirements

• Search and enquiry information

• Booking information, where applicable

• Shop or property enquiries

• Communications with PublicPro or listed providers

• Ratings, reviews and complaints

B. Service Provider / Worker Information

We may collect:

• Name

• Mobile number

• Email address

• Address

• City and service area

• Profile photograph

• Service categories

• Experience

• Pricing/visit charges

• Identity/KYC documents, where required

• Professional or business information

• Bank/payment information, where required

• Customer ratings and reviews

C. Shop / Business Information

For shops, merchants or businesses listed on PublicPro, we may collect:

• Owner/contact person's name

• Business/shop name

• Mobile number

• Email address

• Shop/business address and location

• Business category

• Business description

• Shop/business photographs

• Products or services offered

• Opening/working hours

• Pricing or other listing information

• Registration, identity or KYC information, where required

• Bank/payment information, where required

• Ratings and reviews

D. Property Listing Information

For property owners, agents, brokers or other authorized property listers, we may collect:

• Name

• Mobile number

• Email address

• Address

• Property location

• Property type and category

• Property description

• Property photographs/videos

• Expected price, rent or other commercial information

• Property specifications and amenities

• Ownership/authorization or KYC information, where required

• Agent/broker/business information, where applicable

• User enquiries relating to the property

E. Technical Information

We may collect technical information such as:

• IP address

• Browser and device information

• Operating system

• Login/activity information

• Cookies and similar technologies

• Security and access logs

2. How We Use Information

We may process information to:

• Create and manage user accounts;

• Register and review service providers/workers;

• Register and manage shop/business listings;

• Create and manage property listings;

• Display marketplace profiles and listings;

• Enable users to find suitable workers/service providers;

• Enable users to discover shops and businesses;

• Enable users to search and enquire about properties;

• Connect users with relevant service providers, businesses, property owners or agents;

• Process enquiries and bookings;

• Facilitate communications between marketplace participants;

• Process or reconcile payments where supported;

• Manage subscription, membership or listing services;

• Provide customer support;

• Prevent fraud, misuse and unauthorized activity;

• Improve Platform functionality and user experience;

• Send transactional communications;

• Handle complaints, refunds and disputes; and

• Comply with applicable laws and lawful requests.

3. Public Marketplace Profiles and Listings

Users should understand that information submitted specifically for publication as part of a marketplace profile or listing may be visible to PublicPro users.

Service Provider Profiles may include:

• Name

• Profile photograph

• Service category

• City/service area

• Experience

• Description

• Pricing/visit charge

• Ratings and reviews

• Contact or enquiry options

Shop / Business Listings may include:

• Shop/business name

• Business category

• Address/location

• Photographs

• Description

• Products/services offered

• Working hours

• Contact or enquiry options

• Ratings and reviews

Property Listings may include:

• Property type

• Property location

• Property photographs/videos

• Property description

• Price/rent

• Area and specifications

• Amenities

• Seller/owner/agent information intended for publication

• Contact or enquiry options

Sensitive identity documents, KYC documents, bank details and other confidential information will not ordinarily be displayed publicly unless disclosure is specifically required, authorized or permitted by applicable law.

4. Sharing of Information

We may share personal information where reasonably necessary with:

• Customers/users involved in an enquiry or booking;

• Service providers/workers;

• Shops/businesses or merchants;

• Property owners, agents or authorized property listers;

• Payment service providers;

• Hosting/cloud service providers;

• Communication service providers;

• Analytics and security service providers;

• Professional advisers; and

• Government, regulatory, judicial or law-enforcement authorities where legally required.

Information is shared only where reasonably required for operating the Platform, completing an enquiry/transaction, providing requested services, maintaining security or complying with legal obligations.

We do not treat personal information as a commodity for unrestricted sale.

5. Payments

Where PublicPro enables online payments, payment processing may be carried out through authorized third-party payment service providers/payment gateways.

PublicPro may receive transaction references and related payment information required for:

• Subscription or membership payments;

• Shop/business listing or subscription payments;

• Service provider/worker subscription payments;

• Property listing subscription payments;

• Marketplace transactions;

6. Cookies and Similar Technologies

PublicPro may use cookies or similar technologies to maintain sessions, remember preferences, improve performance, understand Platform usage and enhance security.

Users may manage cookies through their browser settings, although disabling certain cookies may affect Platform functionality.

7. Data Security

PublicPro takes reasonable technical and organizational measures designed to protect personal information against unauthorized access, alteration, disclosure, misuse or destruction.

However, no internet-based platform or electronic storage system can guarantee absolute security.

8. Data Retention

We retain personal information only for as long as reasonably necessary for:

• The purpose for which it was collected;

• Operating user accounts and marketplace listings;

• Legitimate business requirements;

• Transaction and payment records;

• Dispute resolution;

• Fraud prevention; and

• Applicable legal or regulatory obligations.

Information may be deleted, anonymized or retained as required or permitted under applicable law.

9. User Requests

Subject to applicable law, users may contact PublicPro regarding their personal information, including requests relating to:

• Correction of information;

• Updating information;

• Account-related assistance;

• Listing-related information;

• Withdrawal or deletion requests, where applicable; or

• Other rights available under applicable data protection laws.

Requests may be subject to identity verification, fraud-prevention requirements and lawful data-retention obligations.

10. Children's Privacy

PublicPro is not intended to enable minors to independently enter into contracts for services, business transactions or property-related transactions where they are not legally capable of doing so.

11. Third-Party Links and Services

The Platform may contain links, integrations or services operated by third parties.

Their privacy practices are governed by their respective privacy policies and terms. Users should review the policies of such third parties before providing personal information to them.

12. Marketing Communications

Where permitted, PublicPro may send users information regarding:

• Marketplace services;

• New features;

• Offers and promotions;

• Service providers;

• Shop/business listings;

• Property-related services; or

• Other Platform updates.

Users may opt out of promotional communications through available unsubscribe or opt-out mechanisms.

Essential transactional, account, security, booking, enquiry or service-related communications may continue where necessary.

13. Changes to this Privacy Policy

PublicPro may modify this Privacy Policy from time to time to reflect changes in Platform functionality, marketplace services, business practices, regulatory requirements or applicable law.

The updated version will be published on the PublicPro Platform with a revised effective/updated date.

14. Contact and Grievance

For privacy-related questions, requests or grievances, users may contact:

PublicPro
Operated by: ALFASTAR INDIA FINANCE CONSULTANCY PRIVATE LIMITED

Registered Office:
SHOP NO 01, TYOD SAMBHAR LAKE, TYOD JAIPUR, RAJASTHAN – 303604

Privacy / Support Email: support@publicpro.in

Grievance Officer: NANDA RAM KUMAWAT
Grievance Email: support@publicpro.in
Phone: 7500550062

Website: publicpro.in